COMMITMENT TO SERVICE

At F&W, our professionals are dedicated to the highest ethical and professional standards. These standards have become our “operating standards,” and we use them to judge and assess our performance on each engagement. They were designed primarily with clients, such as your organization, in mind. They are presented to clients in every proposal and demonstrated by our professionals during engagement execution. Also, we understand that we must be flexible in their application during engagements, so we adapt to the varying environments and personalities of each of our clients. The main elements of our “operating standards” include:

Direct Dialogue

We have face-to-face meetings at key management to ascertain your expected level of service, dates of deliverables, anticipated areas of difficulty, timing of fieldwork procedures, etc. In order to exceed your expectations we must know them!

Proactive Participation

We obtain a thorough understanding of your needs, document them, establish a timeline, and expected dates of report delivery. We schedule periodic meetings between our engagement team and your management to discuss our performance to-date and the status of outstanding or potential issues.

Friendly and Flexible Staff

We will make every effort to ensure that our staff is personable and that your experience with F&W is a pleasurable one. We will maintain some flexibility in our staff schedule to ensure that resources are available to meet your deadlines. In addition, all of our professionals are committed to open communication.

Timely Reports and Feedback

We deliver our reports and other deliverables promptly after fieldwork is complete and according to your expectations and deadlines. Additionally, we will proactively seek feedback and comments from our clients and resolve any matters or concerns before issuance of final reports or other deliverables.

Timely Tax Filings

We will review or prepare any necessary tax returns or filings that are agreed upon in our proposal in advance of any due dates, and tax return extensions will only be filed when absolutely necessary and with your concurrence.

Staff Stability

We make every attempt to ensure staff continuity on our engagements, which helps to ensure efficiency and facilitate better client relationships. Our objective is to build lasting, mutually beneficial relationships with all of our clients.